Questions about your order?

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How do electronic tickets work?

Upon completing your order, you will be prompted to download your tickets immediately. These tickets will be in PDF format, which you can open and view using the Adobe Acrobat Reader. Just print out these tickets and bring them with you to the event.

What if I don't have a program to view PDF files?

Don't worry, you can download Adobe Reader for free at

I lost/deleted my tickets. What can I do?

If you lose your tickets, you can always recover and download them by searching your order above. Once you have found your order you can download your tickets.

I can't print my tickets. What now?

Make sure you have the newest version of the Adobe Reader installed, and that your printer is turned on and working properly. If you still can't print your tickets, contact us and we'll help you with your order.

What if I or someone else makes copies of my ticket?

Only the first scan of the barcode on your ticket will be allowed entry into the event. If multiple copies do show up, the venue reserves the right to request identification and/or refuse entry to any or all ticketholders. So keep your tickets in a safe place! If your tickets have been stolen, contact us immediately at or 1-855-444-4036

What if my tickets are stolen?

Contact us immediately, explain your situation, and we'll help you with your order.

What if I can't find a ticket?

If you can not find your ticket informaiton using the order search, please contact us and we will be happy to assist you.

How do I checkout when I'm finished shopping?

When you're finished shopping, select “Checkout.” At this point, you can complete the order online using Amex, Visa or MasterCard. If you have any problems with your order, please contact us.

Can I just email you my credit card information?

No. Many people feel safe sending us credit card information in an email because they assume it's private. Unfortunately, any information included in an email is not secure since it travels over the Internet on normal (unsecured) channels. So for your safety, we only take orders via our secure online ordering system.

Why are there Service Fees?

There are actually a lot of parties involved in making your event possible. For every ticket transaction, we has to pay an amount to our credit card vendor. The small service fee that we charge on each ticket helps us with those bills and allows us to continue offering you the convenience of online ticket purchasing. But don't worry, we made sure that our fee is still less than the price of other bigger competitors.

Who handles refunds?

The decision to allow refunds is made exclusively by the venue, artist, or promoter. Typically the face value of the ticket is refunded, but because the processing of the ticket order has already occurred, the service fee cannot be refunded. Tickets are never refunded unless otherwise approved by the venue, artist, or promoter.

How are cancellations, postponements and artist or venue changes handled?

Occasionally events are cancelled by the promoter, artist, team, band or venue. If you've already purchased your tickets online, you could potentially receive a refund for that event. Generally, all decisions are handled by the venue. Please note that service fees are not refunded even in the event of a cancellation.

Is your website secure?

Yes, our secure server software (SSL) is among the best software available today for ensuring secure transactions.

I've still got a question. How can I contact you?

You can give us a call at 1-855-444-4036 from 9 AM - 9 PM EST or 6 AM - 6 PM PST on weekdays. You can also email us at